Terms and Conditions

By using our services, you acknowledge and agree to be bound by our Terms and Conditions. Please note that these Terms and Conditions may be amended at any time at our sole discretion and without prior notice.

Any updates or amendments will be communicated by publishing the revised Terms and Conditions on our website at ........... It is your responsibility to review this page periodically to remain informed of any changes.

Please note that, as part of our standard quality assurance process, we may take photographs before and after the cleaning service unless otherwise advised by the client. This allows us to maintain and demonstrate our high standards of workmanship and quality control.

Interpretation

• “Expert Cleaning & Removalist Pty Ltd”, “We”, or “Us” refers to Expert Cleaning & Removalist Pty Ltd and includes any authorised contractor approved by Expert Cleaning & Removalist Pty Ltd.
• “Bond Cleaning Guarantee” means our commitment to return, free of charge, to rectify any cleaning issues identified by the Managing Agent, in accordance with the Residential Tenancies and Rooming Act 2008, provided that the services were performed by Us and remain subject to these Terms and Conditions and our stated Inclusions and Exclusions.
• “Bond Cleaning Standards” means a level of cleanliness of the Property that meets the Managing Agent’s requirements, in accordance with the Residential Tenancies and Rooming Act 2008, and enables the release of the bond to the Customer.
• “Cleaner/s” means any person engaged by Us to perform the Services.
• “Customer” or “You” means any individual or entity that purchases Services from Expert Cleaning & Removalist Pty Ltd.
• “Heavily Soiled” refers to the presence of grime, dust, dirt, or residue at levels exceeding what is reasonably considered normal for a residential property.
• “Managing Agent” means the person or entity responsible for managing the rental affairs of the Property, including but not limited to a real estate agent.
• “Property” means the residential premises requiring a bond clean.
• “Reasonable Endeavours” means that We have exercised reasonable effort based on the information available to Us at the relevant time.
• “Service/s” means any cleaning or related service offered by Us and requested by the Customer.
• “Terms and Conditions” means these terms and conditions as published on this website, together with any additional conditions agreed to in writing by Us.

General

• These Terms and Conditions apply to all contracts for the supply of Services by Us to the Customer and shall prevail over any other documentation, correspondence, or representations provided by the Customer. These Terms and Conditions constitute the entire agreement between the parties. No verbal or written agreement shall vary or override these Terms and Conditions unless expressly confirmed in writing by Us.

Inappropriate Behaviour

We maintain a zero-tolerance policy toward inappropriate, abusive, or threatening behaviour directed at Us or our cleaners. This includes, but is not limited to, harassment, intimidation, threats, use of fear, explicit or offensive language, racism, or defamatory remarks, whether verbal, written, or physical. We reserve the right to take any action deemed necessary, including legal action. We further reserve the right to immediately terminate Services without refund, subject to applicable laws.