Pricing & Payment Terms

Quotation & Pricing

A. Please note that our quotation is based on the property being in a standard condition. In some cases, the final price may vary following an inspection on the day of cleaning, depending on the size and condition of the property. If we identify that the property requires additional cleaning or is in a condition significantly different from what was discussed at the time of quoting, we will always contact you first to explain the situation and confirm any additional costs before proceeding.

B. To secure your preferred date and time for our cleaning services, we require an $95 deposit or full payment (depending on the type of cleaning service). This will be applied toward the quoted amount or the estimated duration of the service.

Payment Terms

Where applicable, the remaining balance will be charged at the commencement of our cleaning services on the scheduled day, unless otherwise agreed in advance. This payment term applies to End of Lease cleaning and all other cleaning services.

Cancellations and Rescheduling

• If a booking is cancelled or rescheduled within two (2) business days of the scheduled cleaning date, a cancellation fee of $95 will apply.
• If a booking is cancelled or rescheduled within one (1) business day of the scheduled cleaning date, a cancellation fee of 40% of the total cleaning cost will apply.
• Where a cancellation or rescheduling request is made outside of business hours, it will be deemed effective from the next business day.

Public Holidays (Recurring Services)

For recurring cleaning services that fall on a public holiday, services will continue as scheduled unless we are notified in advance to cancel or reschedule the appointment.

How to Cancel or Reschedule

To cancel or reschedule your cleaning service, please notify us in writing using the contact details below.

• Monday to Friday (Business Hours: 9:00am – 5:00pm):
  Call or text 0451 510 855, or email us at info@expertcleaningandremovalist.com.au
• After Hours & Weekends:
  Text 0451 510 855, or email us at info@expertcleaningandremovalist.com.au

End of Lease Cleaning

• Our End of Lease Cleaning packages include services outlined in your quotation.
• If any rectification is required following an End of Lease clean, Expert Cleaners must be notified within seven (7) days of the original date to address any concerns.
• At the time of booking, please advise us of your scheduled end of lease inspection date by the managing agent.

Hourly Rates & Time Allocation

• Hourly cleaning rates are charged per cleaner, per hour. When more than one cleaner is assigned to a booking, total charge is based on total labour hours (manhours).
• Regular cleaning has a minimum booking of three (3) hours and applies to weekly or fortnightly services.
• Spring cleaning also has a minimum booking of three (3) hours but applies to intervals greater than two weeks and is billed at a different rate.

Please note: Spring Cleaning is not an End of Lease clean and is not guaranteed to meet End of Lease inspection standards.

Scope of Services & Extras

• Our cleaning services do not automatically include every item on our checklists. Completed tasks depend on the client’s requirements, property size, and agreed number of hours. Time allocated determines which tasks can reasonably be completed.
• Quotation includes only services discussed at booking. Any extras not discussed at quoting will incur an extra charge.

Regular & Spring Cleaning Extras

• Balcony and outdoor areas, Carpet steam cleaning, Furniture cleaning, Fridge cleaning, Blinds cleaning, Carpeted stairs, Inside cupboards, Oven and rangehood cleaning, Internal and external window cleaning, Ironing and folding, Dishwashing, Changing bed linen

End of Lease Cleaning Extras

• Balcony, deck, courtyard, and outdoor areas, Garage or basement car space, Storage enclosures, Carpet steam cleaning, Furniture and fridge cleaning, External window cleaning, Window track cleaning (quoted on the day), Blinds and curtain cleaning, Carpeted stairs, High-level window/cleaning work, Furnished properties

Blinds and curtains are excluded from package pricing but may be added on the day at an additional cost.

Walls, Ceilings & Fixtures

• Spot wall marks included. Full wall washing incurs an additional charge (End of Lease cleaning only).
• Smoke marks on walls/ceilings excluded. Ceiling cleaning charged additionally.
• Ceiling fans/lights included for dusting only. Downlights/troffer lights requiring removal must be done by client first.

Property Condition & Accessibility

• End of Lease properties must be empty when cleaning starts. Any items left may be removed unless arrangements are made.
• Remove valuables/fragile items before cleaning. Large/poorly maintained/furnished properties & inaccessible areas may incur extra charges.

Windows, Flyscreens & External Areas

• Only safely accessible windows will be cleaned. Flyscreens (if any) must be removed by client.
• We will not remove flyscreens requiring tools, or if at risk of damage. Removal is done at client’s risk.

Carpet Steam Cleaning

• Stain removal not guaranteed. Permanent stains may not be removable.
• Extra stain treatment charged per stain and quoted on the day. Furniture must be moved by client for full access.

Additional Charges

• Grout cleaning is charged separately. Lifting/handling fees may apply for properties without lift access.
• Removal of paint, glue, grout or concrete residue is excluded from standard pricing. Late payment fees may apply to overdue invoices weekly.

We encourage clients to provide accurate and thorough information when booking to ensure an accurate quotation and smooth experience.